![]() ![]() ![]() Pega is a recognized industry leader in the BPM category. Optimization: Data from the modeling and monitoring phases can be used to identify areas of the solution that can be improved to derive higher efficiency and better value. Data collected by real-time or ad-hoc monitoring can also be used by predictive analytics software to anticipate future problems. Monitoring allows businesses to evaluate executed BPM solutions against corresponding design models and against relevant KPIs. Monitoring: During execution, processes can be monitored to collect reporting data for performance, errors, and compliance. Software tools are available to effectively model and evaluate processes.Įxecution: A process model can be executed using a business rules engine to govern process execution. ![]() If undesirable behavior is observed, design changes can be made iteratively. Modeling: Once the process design is ready, it can be modeled using varying input values to observe its behavior. The design should aim to reduce errors and maintain relevant standard operating procedures or service level agreements. Specifications for a design solution can be derived from this analysis.ĭesign: The design of a process involves workflows that include human-to-human, system-to-system, or human-to-system interactions. Start building for the future of customer service todayĮmpower your business with low-code workflowsīPM methodology can generally be implemented in the following steps:Īnalysis: Comprehensive analysis is done to discover and identify processes that can be created or optimized to meet business requirements or improve performance. Case Study CBA: Exceeding customer expectations ![]()
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